How to upload CSV file in trackingmore?

You can upload a CSV file in Trackingmore to import tracking numbers in bulk. Trackingmore system will auto track your packages every 6 hours. Click to download a sample CSV upload file.

How to upload a CSV file?
(1) Signed up in Trackingmore.com
(2) Log in the backstage, click the import button.
(3) Download a CSV upload file and fill in your tracking numbers and courier codes.
(4) Save the file and upload it to trackingmore system.

How to fill in CSV file?
courier: courier code in Trackingmore (compulsory field)
tracking_number: tracking number of your shipments (compulsory field)
customer_email: enter email address if you want send notifications, use comma for multiple emails.
order_id: the order id of your shipments, it will show on the tracking page. you can also add it in the notification message using {order_id}
title: title of shipment, you can also add it in the notification message using {title}
customer_name: the customer's name, you can also add it in the notification message using {customer_name}
Cellphone number: please enter "+" followed by the area code and phone number, use comma for multiple phones.
tracking_postal_code: only for a few couriers, they need we provide a postal code to get the tracking results. Usually you don't need to fill this line.
tracking_ship_date: only for a few couriers, such as deutsche post, they need we provide a ship date to get the tracking results. Usually you don't need to fill this line.
tracking_destination_country: only for a few couriers, such as postnl international 3s，they need we provide the destination country code(two letters)

Notes:
1. The courier code and tracking number is compulsory field. The other rows are optional rows.
2. Please remember to keep the header untouched.
3. Please make sure the cells format is text before editing the CSV, sometimes the tracking number will be truncated.
4. Please don't change the format of the CSV file which you download.

Frequently asked questions about package tracking tool-Trackingmore

As a customer service agent of Trackingmore —— one of the best package tracking platforms, we received hundreds of  messages everyday, and most of the questions are similar. Below is the frequently asked questions, maybe you can find your answer here.

1. My package doesn't have any updates for 5 days,  where is my package？
Please kindly note the international shipping takes time, for registered mail it usually takes about 2-4 weeks and 1-3 weeks by EMS. It may don't have any updates on the internet, but actually your package is still on the move, just be patient and track your package a few days later.

2. Could I get estimated time of arrival to final destination？
We can't provide the estimated time. Regarding shipping times, it is depend on the shipping carrier and service you use. Some courier such as DHL/UPS and other commercial courier is very fast, usually take only a few days to reach the sender. However, if your package is shipping through postal mail, you may need to wait longer. Besides, there are some other factors such as customs processing efficiency and weather.

3. What's the difference between registered mail and surface mail?
Registered mail is trackable and more expensive, the surface mail is non-registered mail which doesn't provide the full tracking info. Sometimes you may see "yanwen tracks end" or "yunexpress's track end" in your tracking info, because it is a surface mail which only provide origin country tracking info.

4. What does "Exception" means in Trackingmore？
Exception means custom hold, undelivered, returned shipment to sender or any shipping exceptions.

5. My item was supposed to be shipped to USA, why does it show destination country "Canada"?
The destination showed in Trackingmore is not always right. It is auto detect by our tracking system. You can even modify the destination country if you found the destination is not correct.

6. My item was delivered to a wrong address, can you change the address for me?
If the address is wrong, please contact the courier directly, we are third-party tracking platform, so we can't help you change the delivery address.

7. The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

8. My package has arrived at the destination country, I want to know the local courier and the local exchange number.
If your package is carried by a postal service, usually the local courier is the local postal service. The same tracking number is trackable by through the destination country's postal services. If your package is carried by an express company, you need to check whether they have a local website, sometimes they do provide an exchange number and the local courier name.

How to pick up a package at the post office (USPS)?

From our customers' emails, I can see a lot of people are preoccupied with this question for a long time. Most of them from tracking tool found their packages had got stuck in a same place near their house for 2-3 days or longer and did not get any sign when will they get their parcels, so they tend to drive over and receive items themselves. Some of them was very eager to get their parcels, e.g. a wedding dress, a birthday gift or things like that, so they might like to get them before the delivery time. Some of them was because they had just moved to another place and were afraid of missing their items. A few of them had just changed their mind, and did not want to send a parcel or did not want to receive a parcel anymore.

For those people, if there is someone who could tell them ways to pick up items in advance, that would be really appreciated and helpful. Since I am a person working in the logistics industry as a customer service provider for several years, I think I have the duty and I am willing to tell them the possible ways. That's the reason this article should be created.

Now let us get back to the question. Before you pick up a package at the post office, the first thing you should do is to enter USPS tracking a tracking tool to track your package.

If the tracking information shows "Not Found", then it is very likely your item hasn't been delivered or released for delivery. In that case, i suggest you log onto USPS website to contact the customer service. Because the USPS has a Package Intercept "program" which allows you to redirect a package for a fee. see USPS Package Intercept.

If the tracking information shows a specific place, like KY, United States, and it happens to near your home, then you can request it be held at the receiving post office for pickup and go to the office and show ID to get it. There are three things to keep in mind, first is that you need to make this request before the package arrives and is sorted to your carrier, so do it the night before the package is expected to arrive at the latest. Second is to know which post office location will be holding the package, often there are multiple offices in an area but only a few actually receive inbound packages. Thirdly is that make sure your post office have accept your request because not every post would like to do what you told. As far as i know, the larger the post office, the less likely that is to work for you. But it's quite common in smaller US Post Offices. Have frequently gone in and picked of a package that had not yet been sent out for delivery.