5/26/2018

After they click “buy”, consumers want convenience and kindness

If there are exactly same products with the same price sold by two different sellers, what type of information from a retailer would make you more satisfied with your purchase?

 A survey shows that a simple thank you will make a great difference. Thank you ranks first compared with other information like examples of how others are using the product, personalized recommendations and follow-up content on item usage that given by retailers. This fully shows that consumers are now seeking an emotional connection and acknowledgement. Thus, it requires sellers to pay more attention to the feelings of customers rather than just providing products; otherwise, they wouldnt feel appreciated and may lose interest in purchasing again in your store.

Here is also a user-friendly package tracking tool - Trackingmore for e-commerce retailers, it provides both origin country post and destination country post.