11/07/2018

How to Tell the Order Status by Shipment Tracking Information

More than 500 couriers tracking services are available on Trackingmore although many of them only show shipment locations without the order’s status. So how do we classify all these into unified 7 status successfully?

 

Overview of 7 shipment status classified by Trackingmore:

 

▶ Not Found: There is no info for the Order Number.

▶ On transit: Your parcel is on its way.

▶ Arrived and To be delivered: Your parcel is being delivered.

▶ Failed delivery: Your parcel is delivered unsuccessfully.

▶ Collected successfully: Your parcel is collected successfully.

▶ Possible exception: Your parcel is possible returned or lost.

▶ Expired: Your parcel has been shipped for too long time and still has not been delivered.

 

 

Priorities of Shipment status

Possible Exception > Delivered Successfully > Failed Delivery > Arrived and to be Delivered > on Transit

 

Although we’ve set up a keyword bank, there’s still a possibility that we could meet two keywords at the same time, i.e. both “Arrived and to be Delivered” and “Delivered Successfully”. If so, the shipment status is still seen as “Delivered Successfully” according to the Priorities of Shipment status above.

 

 

 

As both“Node state” and “final state” are involved in the shipment status, a “node state” will come up by identified from the keyword bank while the “final state” is decided based on Priorities of Shipment status.

 

Exceptions:

 

1. How to differ returned orders from normal ones?

  • Returned order normally occurs with “customer refused”, “returned to shipper” or the like while there may be the words like “delivered successfully” at the same time. At this condition, in order to differentiate it from normal ones, we’ll mark the order as “possible exception”.

 

  • If there are no words like “ returned to shipper”, but the parcel actually has been returned, we can tell the status by positions ( e.g. If a parcel is shipped from “Shandong Liaocheng Delivery Department” and collected at the same place, then there is a chance that it could be returned).

 

  • As for international shipment, if the order is from China to the U.S. and collected in China or with the words like “import sealed” or “import opened” when transiting in China, it’s definitely returned.

 

2. Status identification affected by misleading keywords  

For instance, “delivered” stands for “the parcel has been collected” while “Will be delivered in 3 days” suggests an uncollected status. “Returned to the shipper” means the parcel is returned while “Will be returned to the shipper if nobody collects” refers to “arrived and to be collected” instead of returning to the shipper.

 

3. Identification keywords in Multi-languages

Since various languages may appear in international delivery, it’s very important to perfect multi languages keywords bank for correct status identification.

 

For example, “collecting “ in Chinese, English, German, Japanese and Russian are respectively“妥投”、“ delivered”、“zugestellt”、“お届け済み”、“ENTREGADO”、“Отправление доставлено”.

 

4. Differences among couriers

As there is not a series of unified words for all those couriers, the same word may have different meanings. So correction for a single courier may be needed.

 

E.g. The word “ delivered” may suggest that an order is just ready for the delivery in one courier’s information while the same word may mean “the parcel has been collected” by the addressee.

 

Conclusion:

 

First of all, good status auto-identification is based on enough data volume and continuously perfecting keyword bank.

Second, we should consider that in which part of the work people can be replaced by machines? Why can an experienced delivery man tell the status after just one glance of the order and how does he make it? Could this be replaced by a machine?

We provide one of the best status auto identification services after a three-year experience. Contact us if you have any problem about our tracking tool.

 

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